We took a human-centered design approach, working closely with school administrators, technicians, and students to understand their pain points. The result? A streamlined, AI-powered platform that simplifies repairs, enhances inventory tracking, and seamlessly integrates with school district platforms like Aeries, Clever, and Google Workspace.

​

Each user needed a tailored dashboard to simplify tasks and navigation:

• Students: Repair guides, step-by-step tracking, progress updates.

• IT Staff & School Administrators: Repair ticket management, device tracking, inventory optimization, and insights into repair trends and procurement.

• Super Admins: District-wide oversight of contracts, inventory, performance, and compliance.

​

Adaptive Design Strategies for Each School
Every school operates differently, so a one-size-fits-all approach wouldn’t work. We designed flexible implementation strategies, allowing schools to roll out the platform at their own pace—starting with small-scale pilot programs before full integration. This approach increased trust and confidence in the platform, leading to better long-term retention.