The Approach

We took a human-centered design approach, working closely with school administrators, technicians, and students to understand their pain points. The result? A streamlined, AI-powered platform that simplifies repairs, enhances inventory tracking, and seamlessly integrates with school district platforms like Aeries, Clever, and Google Workspace.

Each user needed a tailored dashboard to simplify tasks and navigation:

Students: Repair guides, step-by-step tracking, progress updates.
IT Staff & School Administrators: Repair ticket management, device tracking, inventory optimization, and insights into repair trends and procurement.
Super Admins: District-wide oversight of contracts, inventory, performance, and compliance.

Adaptive Design Strategies for Each School Every school operates differently, so a one-size-fits-all approach wouldn’t work. We designed flexible implementation strategies, allowing schools to roll out the platform at their own pace—starting with small-scale pilot programs before full integration. This approach increased trust and confidence in the platform, leading to better long-term retention.

Revolutionizing Tech Management for Schools

EmpowerED360 is a comprehensive platform designed to streamline repair workflows across K–12 schools.

This software aims to simplify device support operations by integrating with existing school systems to seamlessly sync student, staff, and device data.

In addition to intuitive ticket management, EMpowerED360 offers robust features for user role administration, inventory tracking, and parts request handling. The platform is built with a focus on efficiency, data integrity, and improving the overall experience for IT teams, school staff, and students alike.

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